FAQS

This guide addresses key questions about customization, OEM manufacturing, wholesale partnerships, and after-sales support for oral care products—including electric toothbrushes and water flossers.
Q: Do you provide full OEM services for electric toothbrushes, including logo, color, and packaging customization?

A: Yes, we offer one-stop OEM services for electric toothbrushes—customizable logo (laser engraving/silk-screen printing), Pantone color matching for the body, and fully customized packaging (box design, brand information, multilingual instructions). MOQ starts at 500 units per model.

A: Our ODM water flossers support comprehensive customization: 4-8 adjustable cleaning modes, water pressure range (10-140 PSI), body design (size/shape), battery capacity (1800-3000mAh), and Bluetooth app integration (oral care data tracking). R&D lead time: 60-90 days, MOQ ≥1000 units.

A: The MOQ for OEM manual toothbrushes with custom logo and packaging is 1000 units. For long-term partners, flexible MOQ (500 units) is available with a 5% surcharge.

A: Absolutely. We can adjust the cleaning modes (2-6 modes) based on your needs—common options include clean, white, sensitive, gum care, and tongue cleaning. No extra fee for mode customization (MOQ ≥500 units).

A: Yes, a one-time mold fee ($500-$3000, depending on design complexity) applies for custom casings. The mold fee is fully refundable if your cumulative order quantity reaches 5000 units within 12 months.

A: We accept high-resolution files: AI, EPS, PNG (300dpi+), or PDF. Please provide vector files for optimal printing quality. We will send a digital proof for your approval before mass production.

A: The ODM development cycle is 60-90 days: 15-20 days for design confirmation, 30-45 days for mold development and sample production, 10-15 days for testing and modification, and 5-10 days for final sample approval.

A: Yes. Battery capacity can be customized from 1800mAh to 3000mAh (extending usage time from 30 to 60 uses). Charging methods include wireless charging, USB-C, and micro-USB—customizable based on your market needs (MOQ ≥500 units).

A: Yes. We provide user manuals in 20+ languages (English, Spanish, German, French, Japanese, Korean, etc.). You can specify the required languages, and we will customize the content with your brand logo and product details.

A: Yes. We support precise Pantone color matching (e.g., Pantone 186C, 300C) for electric toothbrush bodies. We will provide physical color samples for your approval before mass production (MOQ ≥500 units per color).

A: Yes, we accept small-batch customization (100-300 units) for electric toothbrushes and water flossers. However, a 15-20% surcharge applies due to production line adjustment costs. Logo and color customization are available, but complex function modifications are not supported for small batches.


A: Absolutely. We can integrate unique features such as smart pressure sensors (gum protection alert), LED displays (battery level/mode indication), and timer functions into ODM water flossers. These features require R&D adjustment, with an additional fee of $100-$500 and MOQ ≥1000 units.

A: Yes. Our professional design team offers free basic packaging design (logo placement, color matching) for OEM orders. For complex designs (3D effects, eco-friendly materials), a design fee of $100-$300 applies, which is refundable for orders ≥5000 units.

A: Minor modifications (e.g., logo position, packaging text) are free if requested within 3 days of sample confirmation. Major modifications (e.g., color change, function adjustment) incur a fee of $50-$200, and the production lead time will be extended by 3-5 days.

A: Yes. We can design compact, lightweight water flossers (weight ≤150g, size ≤15cm×5cm) for travel markets. Customization includes reducing water tank capacity (300ml) and optimizing body structure. MOQ ≥500 units, lead time +5 days.

A: Fully supported. We offer private labeling for replacement brush heads (silk-screen logo) and water flosser nozzles (laser engraving logo). MOQ is 300 units per SKU, and the labeling cost is included in the unit price for orders ≥1000 units.

A: Yes. Our R&D team (15+ engineers) will collaborate with you to develop custom models based on your market data (e.g., target audience, price range, preferred features). We provide 3D design renderings, functional prototypes, and test reports throughout the development process. MOQ ≥1000 units, R&D fee $1000-$5000 (refundable for large orders).

A: Yes. We support eco-friendly material customization, including biodegradable PLA plastic (for bodies/nozzles) and recycled paper (for packaging). Eco-friendly materials incur a 10-15% cost increase, with MOQ ≥1000 units. We provide environmental certification documents for these materials.

A: The lead time for fully customized OEM electric toothbrush orders is 35-45 days: 5-7 days for design confirmation, 25-30 days for production, and 3-5 days for quality inspection and packaging. Rush orders (25-30 days) are available with a 10% surcharge (MOQ ≥1000 units).

A: Yes. We provide custom certification support for ODM products, including FDA (US), CE (EU), PSE (Japan), KC (South Korea), and SASO (Saudi Arabia). We assist with document preparation, product testing, and liaison with certification bodies. A certification fee of $300-$1000 applies (varies by region), and we ensure compliance with local regulations.

A: Yes, we are a direct manufacturer with 12 years of experience in oral care products. Our factory covers 10,000㎡, located in Shenzhen, China. We have no middlemen, ensuring competitive pricing and direct control over production quality and lead times for B2B clients.

A: Our factory is located at No. 888, High-Tech Zone, Shenzhen, China. We warmly welcome B2B clients to visit for on-site inspections—we provide free airport pickup, factory tours, and product demonstration services. Please contact us 7 days in advance to schedule your visit.

A: Our monthly production capacity is 80,000 electric toothbrushes, 50,000 water flossers, and 500,000 manual toothbrushes. We have 8 automated production lines and can scale up capacity by 30% within 1 month to meet large-volume B2B orders.

A: We have 6 automated production lines dedicated to electric toothbrush assembly, equipped with robotic arms for precise assembly, laser welding machines, and automatic testing equipment. The automation rate reaches 75%, ensuring consistent quality and high production efficiency.

A: We implement a strict 5-step QC system: ① IQC (Incoming Material Inspection): 100% inspection of raw materials (motors, batteries, plastics) against FDA/CE standards; ② IPQC (In-process Inspection): random checks every 2 hours during production; ③ FQC (Final Product Inspection): 100% functional and appearance inspection; ④ AQL 2.5 Sampling Test: third-party testing for key parameters; ⑤ PSI (Pre-shipment Inspection): final inspection before packaging. Our defect rate is ≤0.3%.

A: Yes. Our factory is certified with ISO 9001:2015 (quality management system) and ISO 14001:2015 (environmental management system). We also comply with BSCI social responsibility standards, ensuring ethical production and environmental sustainability.

A: Our factory has 12 years of specialized experience in OEM/ODM production of oral care products (established in 2012). We have served 500+ B2B clients worldwide, including major retailers, dental clinics, and brand owners in Europe, the US, Japan, and Southeast Asia.

A: Yes. We can fulfill urgent custom orders (15-20 days) for electric toothbrushes and water flossers, provided the customization requirements are not overly complex (e.g., logo/color/packaging only). A 15% rush fee applies, and MOQ ≥1000 units. We prioritize urgent orders by allocating additional production resources.

A: Our R&D team consists of 18 engineers (mechanical, electronic, software) with an average of 8 years of experience. We launch 8-10 new models annually (4-5 for electric toothbrushes, 3-5 for water flossers) and can quickly adapt to market trends (e.g., smart oral care, eco-friendly materials).

A: Yes. We have an in-house mold development workshop with 5 CNC machining centers and 3 mold designers. We can develop custom molds for electric toothbrush casings within 15-20 days, reducing reliance on external suppliers and ensuring design confidentiality and quality control.

A: We maintain long-term partnerships with 3+ certified suppliers for each key component (motors: Nidec, batteries: LG/Samsung, nozzles: medical-grade ABS suppliers). We also keep 30-day safety stock of key components to avoid production delays due to supply chain disruptions. All components are tested for compatibility and durability before use.

A: Yes. Our factory is equipped with flexible production lines that can adjust product specifications (voltage: 100-240V, plug type: US/EU/UK/AU, certifications: CE/FDA/PSE) to meet different regional standards. We can produce batches for multiple markets simultaneously, reducing lead times for B2B clients with global distribution networks.

A: Our factory adheres to strict environmental protection measures: ① Wastewater treatment: advanced filtration systems to ensure discharge meets national standards; ② Waste recycling: 90% of plastic waste is recycled and reused; ③ Energy saving: solar panels for 30% of electricity needs, energy-efficient production equipment; ④ Eco-friendly materials: promotion of biodegradable plastics and recycled packaging. We hold ISO 14001 certification and pass annual environmental audits.

A: Yes. For B2B custom orders, we provide a dedicated account manager who shares real-time production progress updates (via email/WeChat/WhatsApp) every 3 days. You can also access our online production tracking system to view order status, production photos, and inspection reports.

A: Our factory employs 300+ workers, including 30+ quality control staff and 18 R&D engineers. We operate 3 shifts (8:00-16:00, 16:00-24:00, 00:00-8:00) to ensure 24/7 production capacity, enabling us to meet tight lead times for large B2B orders.

A: The MOQ for wholesale electric toothbrushes (standard models) is 300 units per model, and for water flossers, it is 200 units per model. For mixed orders (multiple models), the total MOQ is 500 units.

A: Yes. Volume discounts for wholesale manual toothbrushes: 5% off for orders ≥10,000 units, 10% off for ≥50,000 units, and 15% off for ≥100,000 units. Long-term partners receive an additional 3% annual discount.

A: Electric toothbrush heads: food-grade silicone bristles (soft/hard options) and medical-grade ABS plastic base, BPA-free, FDA-certified. Water flosser nozzles: medical-grade ABS plastic and silicone, non-toxic, compatible with braces and implants.

A: Yes. All our wholesale electric toothbrushes support dual voltage (100-240V) and are equipped with universal USB-C charging ports. Optional plug adapters (US/EU/UK/AU) are available at $1 per unit.

A: Yes. You can mix different models of electric toothbrushes, water flossers, and manual toothbrushes in a single wholesale order. The total MOQ is 500 units, and each model must have a minimum of 100 units.

A: Standard packaging for bulk wholesale: ① Electric toothbrushes: 1 unit per blister card, 50 units per carton (carton size: 50×30×25cm, gross weight: 15kg); ② Water flossers: 1 unit per color box, 30 units per carton; ③ Manual toothbrushes: 10 units per polybag, 1000 units per carton. Neutral packaging (no brand logo) is standard; custom packaging is available for OEM orders.

A: Yes. We provide 1-3 free samples for wholesale clients (electric toothbrushes/water flossers/manual toothbrushes). Clients only need to cover the shipping cost ($20-$50 via DHL/FedEx). The sample shipping cost is refundable if a bulk order (≥MOQ) is placed within 30 days.

A: Electric toothbrushes: 3 years (battery shelf life: 2 years); water flossers: 3 years (pump shelf life: 2 years); manual toothbrushes: 2 years. All products are labeled with production dates and shelf life, and stored in moisture-proof, temperature-controlled warehouses.

A: Standard wholesale orders (no customization): 15-20 days; OEM orders (logo/color/packaging): 30-45 days; ODM orders (custom design/features): 60-90 days. Rush orders are available with a 10-15% surcharge.

A: We accept multiple payment terms: ① T/T: 30% deposit, 70% balance before shipment; ② L/C at sight (for orders ≥$50,000); ③ Western Union/PayPal (for sample orders or small orders <$5,000). Net 30/60 terms are available for verified long-term partners (credit check required).

A: Yes. We offer door-to-door logistics services via DHL, FedEx, UPS, or sea freight (FCL/LCL). We handle all customs clearance documents (commercial invoice, packing list, certificate of origin, certifications) and ensure smooth delivery to your designated address. Logistics costs are quoted separately based on order volume and destination.

A: Yes. We provide dropshipping services for B2B e-commerce clients (e.g., Amazon, Shopify sellers). Services include blind shipping (no brand information), custom packaging, and tracking number provision. MOQ for dropshipping is 100 units per order, and a $2 per unit handling fee applies.

A: Custom OEM/ODM order process: ① Inquiry: Provide your customization requirements (logo, color, features, quantity); ② Quotation: We send a detailed quote and production plan within 24 hours; ③ Sample confirmation: Pay for sample fee (refundable for bulk orders) and confirm sample within 7-10 days; ④ Order confirmation: Sign PI and pay 30% deposit; ⑤ Production: We update production progress regularly; ⑥ Quality inspection: Provide inspection reports for your approval; ⑦ Balance payment: Pay 70% balance before shipment; ⑧ Shipment: Arrange logistics and provide tracking number.

A: Yes. For bulk wholesale orders: 30% deposit, 70% balance before shipment. For custom OEM/ODM orders: 30-50% deposit (50% for complex ODM projects), 50-70% balance before shipment. The deposit ensures we reserve production resources and cover raw material costs.

A: Yes. Upon order confirmation, we provide a detailed proforma invoice (PI) including product details, quantity, unit price, total amount, payment terms, and delivery time. We also share a production schedule (Gantt chart) outlining key milestones (material procurement, production, inspection, shipment) to keep you informed.

A: Yes. All our products are certified with FDA (US), CE (EU: LVD, EMC, RoHS), RoHS (restricted substances), and ISO 9001. We also hold additional certifications for specific markets: PSE (Japan), KC (South Korea), SASO (Saudi Arabia), and CCC (China).

A: Yes. We provide all required documents for customs clearance: FDA/CE/RoHS/PSE certificates, material test reports (BPA-free, non-toxic), battery UN38.3 certification, commercial invoice, packing list, and certificate of origin. Additional documents (e.g., 熏蒸 certificate) are available upon request.

A: Yes. Our products fully comply with EU REACH regulations (no restricted substances in the SVHC list) and California Proposition 65 (free of lead, phthalates, and other harmful chemicals). We provide REACH and Proposition 65 test reports for B2B clients upon request.

A: Yes. All lithium-ion batteries used in our electric toothbrushes and water flossers are UN38.3 and IATA certified, ensuring safe air, sea, and land shipping. We provide battery certification documents with each shipment to avoid customs issues.

A: Yes. Our manual toothbrushes are produced in a GMP (Good Manufacturing Practice) certified workshop, ensuring compliance with medical device production standards. The production process is strictly controlled to avoid contamination, and all products are sterilized before packaging.

A: Yes. We issue a Declaration of Conformity (DoC) for each B2B order to EU and UK clients, confirming compliance with EU CE directives (LVD, EMC, RoHS) and UK CA marking requirements. The DoC includes product details, certification numbers, and our company information.

A: Yes. Our custom OEM products can be certified to meet regional requirements (PSE, KC, SASO, etc.). We adjust product specifications (voltage, plug type, labeling) to comply with local regulations and assist with the certification process. The certification fee is $300-$1000 per region, and lead time is 15-30 days.

A: We offer a 12-month standard warranty for all wholesale and custom OEM/ODM products. Extended warranty (24 months) is available for orders ≥1000 units with a 5% surcharge. The warranty covers manufacturing defects (motor, battery, pump) but excludes damage from misuse or accidental breakage.

A: For defective products (confirmed by photos/videos), we offer 3 solutions: ① Replacement: Send free replacement units (1-2% extra units are provided with bulk orders to cover defects); ② Refund: Refund the value of defective units; ③ Credit: Credit the amount to your next order. We require defect reports within 30 days of receipt, and we cover shipping costs for replacements.

A: Yes. We provide exclusive distribution rights for long-term B2B partners in designated countries/regions. Requirements: ① Annual order quantity ≥5000 units; ② Marketing investment in the region; ③ Compliance with our pricing policy. Benefits include exclusive pricing, priority production, free marketing materials, and regional market protection.